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Delivery Terms

By using any of the sites (mzizzi.com, Basket by Mzizzi, Paytree or such other affiliates), Paytree Group Ltd or its affiliates (“Mzizzi”) you are agreeing to be bound by the terms and conditions (“Terms of Service”).

Mzizzi promises to provide you with the best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package is delivered to you intact and on time by our delivery team.

For any inquiries about your order, call us on +254 705 44 55 66 or email robots(@)mzizzi.com.

Please Note
Making payment means accepting the delivery. Therefore, it is not possible to open products bearing a manufacturer’s seal, reject and send them back with the same driver (this can only be done before opening the package). Only provide the delivery code to the delivery agent if you are satisfied with the state of the item at delivery. Should you wish to return an item, email robots(@)mzizzi.com to highlight your issue.

DELIVERY TIME

We try our level best to ensure that for orders made

BEFORE 5.00 PM

  • Within Nairobi (SAME DAY)
  • Upcountry (OVERNIGHT)

AFTER 5.00 PM

  • Within Nairobi (NEXT DAY – EXPEDITED)
  • Upcountry (48 HRS OF FOLLOWING DAY)

To follow up on an order, click HERE and select ORDERS and lodge issue.

COST OF DELIVERY

The delivery cost is calculated during checkout automatically.

There may be a slight discrepancy in shipping if the item is bulky in nature and wasn’t declared as much by the seller. We will contact you via +254 705 44 55 66 if there are any issues concerning your delivery.

PRODUCT DESIGN

Our Delivery Guarantees

We guarantee that every purchase you make will be delivered to you.

Delays may on rare occasions be caused if a merchant:

 Doesn’t have an item in stock and hasn’t updated their stock levels
 We have trouble clearing the item with the merchant
 The item is excessively bulky and special transport arrangements have to be made

In all of the above instances, we will endeavor to communicate in a timely fashion.

ALL DELIVERIES DELAYED FOR MORE THAN 14 DAYS ARE OPEN FOR A TROUBLE-FREE REFUND.

Paytree Group Ltd (Mzizzi)
17 Galana Rd
P. O. Box 12210 – 00100
Nairobi, Kenya.
support(@)paytreegroup.com

Call us: +254 705 44 55 66

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