Shipping & Delivery
By using Mzizzi Shipping (the “Shipping”) provided by Mzizzi. (also referred to as “we”), you agree to the following terms. The Service, as further described on the Mzizzi. website (the “Site”), allows you to have your packages delivered by Mzizzi to your customer’s home address. This Agreement (“Agreement”) applies to your use of the Service and the Site. Please read this Agreement carefully, as it (among other things) requires that you and Mzizzi. arbitrate certain claims instead of going to court and contains your agreement not to bring class action claims.
Your registering for the Service creates a legally binding contract between you and Mzizzi. If you do not agree with any aspect of this Agreement, then you may not use the Service.
When you register for the Service on the Site, you will be notified of the shipping progress for any packs/ deliveries that you make with Mzizzi. When we receive a package addressed to your unique delivery address, we will notify you via text that it is enroute. During your scheduled delivery window, we will deliver the package to your desired location and charge your customer the Service Fee as outlined in the checkout page. Packages are subject to certain size and weight limits, as set forth below and/or provided on the Site.
When you use the Service, you will:
- only use the Service for Acceptable Packages.
b. always give the full Mzizzi full, well enumerated customer address to any sender of the package (the “Sender”) as the shipping address for the package;
c. ensure that the Sender packs any package securely;
d. agree that we may suspend or stop providing the Service to you if you do not comply with our terms or policies or if we are investigating suspected misconduct; and
e. follow any policies made available to you within the Service.
If you do not schedule your package’s delivery within reasonable timelines as may be determined by Mzizzi, Mzizzi reserves the right, in its sole discretion, to take any of the following actions: (i) return the package to the merchant, at your expense; (ii) require you to pick it up from the Mzizzi delivery address or another location specified by Mzizzi.; (iii) deliver the package to you at your delivery address for an additional fee; or (iv) charge you Mzizzi’s then-applicable storage fee, as set forth on the Site. We do not know or control every Sender or have control over the terms each Sender imposes for returns, such as whether it will refund your purchase price. You assume any risk associated with packages you do not pick up.
We also reserve the right to deal with, as we see fit, any package which is not an Acceptable Package.
You must not use the Service to send and collect any delivery that does not conform to our specifications for weight, size, and contents. Deliveries that do not conform to these specifications may not be accepted by us at the Mzizzi.
These specifications are:
- weight: packages must not be over 10Kg. (including all packaging), unless with prior information to Mzizzi via robots(@)mzizzi.com ;
- size: deliveries must not exceed 72 total inches in linear dimensions (height + width + depth);
- contents: packages must not contain the following: illegal items or items that encourage illegal activities, controlled substances (such as marijuana and cocaine), offensive materials, stocks or other securities, firearms, weapons, explosives, hazardous materials, alcohol, tobacco products, items that have unusually strong odors, animals, plants, fertilizer, seeds, or any other items or categories of items that Mzizzi may restrict from time to time upon notice to you (including notice placed on the Site) (“Prohibited Contents”). If you are in any doubt as to whether any item would or would not be prohibited under this list, you must contact us at support before giving your Mzizzi delivery address to the relevant address.
- Any other specifications and limitations as may be notified to Mzizzi by its partners and shipping logistics team
We may need to change the requirements for Acceptable Packages from time to time to reflect changes in relevant law or our operational methods. We will update our website notifying you of any such changes.
We may monitor any package received at the Mzizzi. address and reserve the right to review any package to confirm whether it is an Acceptable Package. We may also photograph packages to provide evidence of their delivery or other factors (for example, where packages are inadequately packaged or damaged).
Where we receive any package which is not an Acceptable Package, we may notify you by phone or email to arrange for you to collect it or otherwise deal with it. We may charge you for any costs incurred through handling such packages.
Price and Payment
You will be charged the fee for use of the Service (the “Service Fee”) as set forth on the Site checkout page. The Service Fee may be modified from time to time by Mzizzi upon notice to you, provided that any modified fee shall not apply to packages for which shipment is already in progress. The Service Fee is earned by and paid to Mzizzi each time Mzizzi makes a delivery attempt to your shipping address. All Service Fees are non-refundable except as expressly described in this Agreement.
The price of the Service will be as quoted on our Site from time to time. All prices shown on our Site may not include applicable sales tax.
Prices of the Service are liable to change at any time, but changes will not affect orders in respect of the Service for which you have already scheduled a delivery window.
Unsolicited or Unacceptable Packages
Oversized packages: if Mzizzi. receives a package that does not comply with the applicable size and weight limits set forth herein or on the Site, Mzizzi. reserves the right, in its sole discretion, to take any of the following actions: (i) reject delivery of the package; (ii) accept delivery of the package and require you to pick it up from a Mzizzi delivery address or another location specified by Mzizzi.; (iii) deliver the package to you at your delivery address for an additional fee; or (iv) charge you Mzizzi’s then-applicable storage fee, as set forth on the Site.
Events Outside of Our Control and Risk
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control (Force Majeure Event).
You acknowledge that use of the convenience of the Service comes with increased risk of theft or other loss or damage to items and hereby assume such risk. Mzizzi. cannot and does not guarantee that items accepted for delivery through the Service will not be subject to theft, fire, water damage, inclement weather, vandalism, or loss or damage generally, and you agree that Mzizzi shall have no liability to you for any of the foregoing. We will not be liable or responsible for any damage that is occasioned to the goods in transit. By using our shipping and delivery service your expressly give away your rights to make claim for losses or delay in performance. You use our delivery service entirely at your own risk