Same Day Delivery. Fast Delivery Countrywide
What time should I place my order?
You can make an order any time – day or night 24 hours.
Will the time I place an order affect delivery?
Yes. All orders placed before 5 P.M. are delivered the same day in Nairobi, they are also dispatched for next day delivery the same day.
Any orders placed after 5 P.M. are delivered the next day in Nairobi and the day after that upcountry.
Do you deliver on weekends?
Yes, we deliver on Saturdays up to 1 P.M in Nairobi and dispatch for Monday deliveries upcountry.
Unfortunately, we do NOT do deliveries on Sunday.
Please Note: Weekend deliveries may be affected by availability of merchants. Some merchants do not operate their businesses during the weekend.
What is the cost of delivery?
There are multiple factors that affect delivery cost, these may include:
- Location of delivery (In Nairobi we charge a flat rate of Kes. 260, for non-bulky items not exceeding 5KG in packaged weight)
- Weight of the delivery
- Bulk/Size of the delivery
You’ll be able to get a delivery cost at the point of checkout.
What happens if the item I bought is out of stock?
We really avoid having items out of stock and we apologise in advance if this happens to you. You’ll get a full refund of the cost of purchase plus the delivery fee in less than 24 hours, to the method you used for payment.
Do you deliver on holidays?
Yes we do. However the deliveries may be affected by the availability of the goods from the seller.
How can you make my delivery faster?
We are already quite fast but can be faster if you do the following:
- Use an active phone number during checkout
- Enter an address that’s as descriptive as possible. (e.g. Thome Estate, Blue court, Lane 4, Black gate, 3rd Floor, House number 2G)
- Tell more people about us